Return Policy
Ready-made pieces
Ready-made rugs can be returned within 14 days of delivery, unused and in their original condition. Email us through the contact page to start a return and we'll send instructions.
Custom commissions
Custom-made rugs are made to order just for you, so they can't be returned or exchanged. We share progress photos before shipping to make sure you love the piece.
Refunds
Once your return arrives and is inspected, refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.
Damaged or incorrect orders
If your rug arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos and we'll make it right — replacement or full refund.